All rental gear need to be picked up and returned in our regular opening hours, unless arranged otherwise in advance. You can find our opening hours on the bottom of our website. Opening hours can be changed on short notice.
Due to COVID-19 we have reduced opening hours until end of 2021.
We recommend checking for the latest updates on opening hours prior to your arrival.
If you arrive outside of our regular opening hours, we can deliver and/or collect equipment from hotels located in the city center (a fee of 100 NOK or 450 NOK for each collection and delivery applies). Occasionally the rental center can be opened outside of normal store hours (service fee of 400 NOK applies). This needs to be arranged separately prior to your arrival.
On pick up you will need to sign a rental contract, we will also ask for your ID and take a copy if it. Please have your ID with you.
To rent some of our equipment a safety deposit of 500,- to 3000,- NoK is required.
Please bring a physical bank card with you (our terminal processes payments and authorizations Visa and Maestro cards only, we apologize for the inconvenience that this may cause). To find out information about deposits please see product descriptions or our pricelist.
All prices are stated in Norwegian Krones (NoK). Prices for equipment rental cover the rental of the equipment only. You will need to collect and return the equipment to Tromsø Outdoor Activity and Rental Centre at Sjøgata 14, Tromsø, unless you arrange a delivery/collection. Costs incurred with transportation of equipment to another site are not included in the rental price, and are to be paid as arranged. Rental fees are to be payed in advance - upon reservation and are subjected to cancellation fees in case of cancellations and changes.
Tromsø Outdoor AS DOES NOT OFFER insurance on rented equipment or it's users.
Renters are liable for the loss, theft, or damage of equipment and must cover the cost of any repairs or replacement, up to the price of new equipment of the same type and brand. Possible charges will be issued on the spot and are additional to the rental costs. The costs associated with any repairs will be considered on a case-by-case basis after consultation with our service points.
We strongly advance all our guests to arrange personal travel insurance covering use of rental services prior to arrival.
The following cancellation fees apply:
Cancellations of bookings for all rental services
Cancellations received within 1 hour of making the reservation or more than 60 days prior to the date of a rental: no charge
31 - 59 days prior to the date of rental: 25% of the total rental price
8 - 30 days prior to the date of rental: 50% of the total rental price
Less than 8 days prior to the date of rental: 100% of the total rental price
Cancellations of bookings for guided activities for individual guests
Cancellations received within 1 hour of making the reservation or more than 72 hours: no charge
Less than 72 hours prior to an activity: 100% of the total activity price
Any cancellations should be provided in written form (by e-mail to firstname.lastname@example.org) and apply from the date Tromsø Outdoor AS has received written notification of the cancellation.
If you would like to change the date of the activity after this point, this is only possible if we have places available last moment or to the earlier date. We do not change activity dates on a short notice to later date without applying cancellation fees.
Cancellations of bookings for guided activities for groups
Cancellations received within:
1 hour of making the reservation or more than 60 days prior to the date of rental or activity: no charge
30 - 15 days prior to the date of the activity - 50% of the total activity price
Less than 15 days prior to the date of the activity - 100% of the total activity price
Change of the numbers of participants of up to 25% is allowed up to 15 days prior to departure free of charge
One tour leader is welcome to join us free of charge with every 15 paying adult guests.
Included in the price of a trip we provide equipment needed for the activity, but not the clothes. Remember to bring warm wind and waterproof clothes and boots, as well as a hat and mittens/gloves on all our tours. You can rent clothes from us, but this needs to be arranged separately in time before the tour starts.
You need to meet at the start point latest 10 minutes before the departure.
To participate in our bike tours all participants must know how to ride a bike.
Weather conditions, not showing up and coming too late (after the tour departure time or renal date) is not considered a reason for refund and is paid full price.
Tromsø Outdoor AS reserves the right to cancel the activity under below circumstances:
- we require a minimum number of at least two participants on each tour, if there is only one person booked on the activity on a particular day or time we may have to cancel the tour;
- amount of snow in our area is not sufficient to conduct activities;
- weather conditions make it not safe to conduct activities; in Norway we say there is no bad weather - only bad clothes, and we apply that rule in our daily life and work;
- cross country ski trails are too icy to conduct ski sessions safely;
- in case our guide get sick or hurt during work and we receive too short notice to schedule other person for work.
In such case guests can choose to receive full refund of the tour costs, alternative activity or place on the same activity other day.
Please provide information about any allergy, relevant health conditions or special needs you may have when you make your booking.
Tromsø Outdoor AS has all statutory insurances for rental, sale and guiding.
Tromsø Outdoor liability insurance can be reviewed on request, however you must be sure that your own insurance covers costs of the medical treatment or emergency services you may require during your holidays.
All prices are subject to change as a result of any amendments to VAT and other relevant taxes and fees.
The above terms and conditions are applicable from 01.03.2021.