All ordered equipment shall be collected and returned within Tromsø Outdoor opening hours unless arranged otherwise in advance. You can find our opening hours on the bottom of our website and on your booking confirmation.
If you arrive on a public holiday or a weekend during the low season we recommend checking for the latest updates on opening hours.
If you arrive outside of our regular opening hours, we can deliver and/or collect equipment from hotels located in the city center (a fee of 100 NOK or 350 NOK for each collection and delivery applies).
Occasionally the rental center can be opened outside of normal store hours (service fee of 400 NOK applies). This needs to be arranged separately prior to your arrival.
All prices are stated in Norwegian Krones (NoK). Prices for equipment rental cover the rental of the equipment only. You will need to collect and return the equipment to Tromsø Outdoor Activity and Rental Centre at Sjøgata 14, Tromsø, unless you arrange a delivery/collection (see above). Costs incurred with transportation of equipment to another site are not included in the rental price, and are to be paid as arranged.
Costs of damage, stolen, or lost equipment will be added to the rental costs in case equipment gets lost, stolen, or damaged.
We require a minimum number of at least two participants on each tour, if there is only one person booked on the activity on a particular day or time we may have to cancel the tour. In this case we will offer a place on an alternative activity, a different day, or a full refund of the tour costs.
Given that they are all outdoors, our activities are weather dependent. In case we need to cancel an activity due to the weather conditions (eg. lack of snow) we will offer you place on an alternative activity or a full refund of the tour costs.
Please provide information about any allergy, relevant health conditions or special needs you may have when you make your booking.
Included in the price of a trip we provide equipment needed for the activity, but not the clothes. Remember to bring warm wind and waterproof clothes and boots, as well as a hat and mittens/gloves on all our tours. You can rent clothes from us, but this needs to be arranged separately in time before the tour starts.
You need to meet at the start point latest 10 minutes before the departure.
Tromsø Outdoor liability insurance can be reviewed on request however you must be sure that your own insurance covers costs of the medical treatment or emergency services you may require during your holidays.
Make sure that you follow the guide`s instruction, otherwise our the insurance will not cover your possible injuries or damages.
You can change the date of a booked activity up to 14 days before the activity start date without any charges. If you would like to change the date of the activity after this point, this is only possible if we have places available last moment or to the earlier date. We do not change activity dates to later with a short notice without applying cancellation fees.
Tromsø Oudoor AS DOES NOT OFFER insurance on rented equipment or it's users. Renters are liable for the loss, theft, or damage of equipment and must cover the cost of any repairs or replacement, up to the price of new equipment of the same type and brand. Possible charges will be issued on the spot. The costs associated with any repairs will be considered on a case-by-case basis after consultation with our service points.
The following cancellation fees apply:
Cancellations of bookings for all rental services
Cancellations received within 1 hour of making the reservation or more than 60 days prior to the date of a rental: no charge
31 - 59 days prior to the date of rental: 25% of the total rental price
8 - 30 days prior to the date of rental: 50% of the total rental price
Less than 8 days prior to the date of rental: 100% of the total rental price
Cancellations of bookings for guided activities for individual guests
Cancellations received within 1 hour of making the reservation or more than 14 days: no charge
14 - 7 days prior to activity: 50% of the total activity price
Less than 7 days prior to activity: 100% of the total activity price
Any cancellations should be provided in written form (by e-mail to firstname.lastname@example.org) and apply from the date Tromsø Outdoor AS has received written notification of the cancellation.
Cancellations of bookings for guided activities for groups
Cancellations received within 1 hour of making the reservation or more than 60 days prior to the date of a rental or activity: no charge
30 - 15 days prior to the date of the activity - 50% of the total activity price
Less than 15 days prior to the date of the activity - 100% of the total activity price
Change of the numbers of participants of up to 25% is allowed up to 15 days prior to departure free of charge
One tour leader is welcome to join us free of charge with every 15 paying adult guests.
All prices are subject to change as a result of any amendments to VAT and other relevant taxes and fees.
The above terms and conditions are applicable from 01.11.2018.